Privacy Policy

GET IN TOUCH

Contact us about cleaning services for your home, apartment, Airbnb property, office, hotel, resort, or commercial space in Curaçao.

Milange Cleaning Lady respects your privacy and is committed to handling personal information carefully and responsibly. This Privacy Policy explains what information we collect through milangeclean.com, how we use it, and the choices available to you.

1. Who We Are

This website is operated by:

Milange Cleaning Lady
Cherasiltraat 4, Curaçao
Email: info@milangeclean.com
Phone and WhatsApp: +5999 661 9248

For questions about this Privacy Policy or personal information, contact us using the details above.

2. Information We Collect

We may collect information that you provide when you:

Submit a contact form
Request a cleaning quote
Contact us by email, phone, or WhatsApp
Ask about a cleaning service
Confirm or arrange a cleaning appointment

This information may include:

Full name
Email address
Phone or WhatsApp number
Preferred contact method
Property type
Property location or area
Property size
Cleaning service requested
Preferred service date
Information about the condition of the property
Cleaning instructions or special requirements
Messages and other information you voluntarily provide

The website may also automatically process limited technical information, such as:

IP address
Browser and device type
Date and time of access
Pages visited
Website security and server-log information

3. How We Use Your Information

We may use personal information to:

Respond to questions and messages
Review and prepare cleaning quotes
Contact you about a requested service
Arrange, confirm, or reschedule cleaning services
Provide customer support
Maintain records of customer communications
Protect the website against spam, misuse, and security threats
Meet applicable legal, accounting, or administrative requirements
Establish, exercise, or defend legal claims when necessary

We do not sell personal information.

4. Grounds for Processing

Depending on the circumstances, we may process information because:

You have given permission
Processing is necessary to respond to your request
Processing is necessary to prepare or perform a cleaning-service agreement
Processing is necessary to meet a legal obligation
Processing is necessary for a legitimate business interest, such as website security, customer communication, recordkeeping, or protecting legal rights

5. Website Forms

Information submitted through the Contact or Request a Quote forms is sent to Milange Cleaning Lady so that we can respond to the request.

Please do not submit unnecessary sensitive information through the website. If special information is relevant to a cleaning request, provide only what is reasonably necessary.

Submitting a form does not automatically create a confirmed service agreement. A service is confirmed only after the cleaning details, availability, pricing, and other applicable arrangements have been agreed.

6. Service Providers

We may use service providers that support the operation of the website and business, including providers for:

Website hosting
Form processing
Email delivery
Website security
Website backups
Technical support

These providers may process limited information on our behalf to perform their services. Depending on their infrastructure, information may be processed or stored outside Curaçao.

We expect service providers to handle information appropriately and only for the services they provide.

7. WhatsApp and Social Media

The website contains links to third-party platforms, including:

WhatsApp
Facebook
Instagram
TikTok

When you use one of these platforms, that platform may collect information according to its own privacy policy and terms. Milange Cleaning Lady does not control the privacy practices of third-party platforms.

8. Cookies and Technical Data

The website may use essential cookies or similar technologies for:

Website functionality
Security
Form operation
Remembering technical settings
Preventing spam or malicious activity

The website is not currently intended to use advertising cookies or sell information for targeted advertising.

If analytics, advertising, online payments, or additional tracking tools are added later, this Privacy Policy and any cookie notices should be updated.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period may depend on:

Whether a quote or service is still active
Customer-service requirements
Recordkeeping needs
Legal or accounting obligations
The need to resolve a complaint or dispute

Information that is no longer reasonably required may be deleted, anonymized, or securely archived.

10. Data Security

We use reasonable technical and organizational measures intended to protect personal information from:

Unauthorized access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

However, no website, email system, or internet transmission can be guaranteed to be completely secure.

11. Your Privacy Rights

Subject to applicable law, you may ask us to:

Confirm whether we process personal information about you
Provide access to your personal information
Correct inaccurate or incomplete information
Delete information that is no longer required or is being processed improperly
Restrict or object to certain processing
Stop using information for direct marketing
Explain how your information is being used

We may need to verify your identity before responding to a request.

Send privacy requests to:

info@milangeclean.com

12. Children’s Privacy

This website and its cleaning services are not directed toward children under 16. We do not knowingly request personal information directly from children under 16 without appropriate authorization.

13. Third-Party Links

The website may contain links to external websites or platforms. We are not responsible for the content, availability, security, or privacy practices of external services.

14. Changes to This Privacy Policy

We may update this Privacy Policy when the website, services, legal requirements, or data-handling practices change.

The updated version will be published on this page with a revised “Last updated” date.

15. Contact Us

For privacy questions, requests, or concerns, contact: