Terms and Conditions

Last updated: July 12, 2026

These Terms and Conditions govern the use of milangeclean.com and requests for cleaning services from Milange Cleaning Lady.

By using this website, submitting a form, requesting a quote, or confirming a cleaning service, you agree to these Terms and Conditions to the extent applicable.

1. Business Information

This website is operated by:

Milange Cleaning Lady
Cherasiltraat 4, Curaçao
Email: info@milangeclean.com
Phone and WhatsApp: +5999 661 9248

2. Website Purpose

This website provides general information about the cleaning services offered by Milange Cleaning Lady.

Information displayed on this website does not, by itself, create a confirmed booking, final quote, or binding cleaning-service agreement.

3. Cleaning Services

Available services may include:

• House Cleaning
• Airbnb Cleaning
• Office Cleaning
• Apartment Cleaning
• Move-In and Move-Out Cleaning
• Post-Construction Cleaning
• Deep Cleaning
• Hotel and Resort Cleaning

The exact scope of work depends on the property, its size and condition, the selected service, and the details agreed before the appointment.

4. Quotes and Pricing

Cleaning services are priced by quote because every property and cleaning request is different.

A quote may take into account:

• The type and location of the property
• The size and condition of the property
• The cleaning service requested
• The estimated time and labor required
• Access, parking, or entry requirements
• Special instructions or additional services
• Materials or equipment reasonably required

Website content, form submissions, messages, and preliminary discussions are not final prices unless Milange Cleaning Lady clearly confirms the quote.

5. Booking Confirmation

Submitting a contact form, requesting a quote, or sending a WhatsApp message does not guarantee availability and does not automatically confirm a booking.

A cleaning service is confirmed only after the relevant details have been agreed, including where applicable:

• The cleaning-service scope
• The property location
• The appointment date and approximate time
• The agreed price
• Payment arrangements
• Access instructions
• Any special conditions or requirements

6. Customer Responsibilities

The customer is responsible for:

• Providing complete and accurate information about the property
• Disclosing conditions that may affect safety or the cleaning work
• Providing safe and reasonable access to the property
• Ensuring water and electricity are available when required
• Securing cash, jewelry, documents, medication, and other valuables
• Identifying fragile, damaged, delicate, or high-value items before cleaning begins
• Securing or supervising pets where necessary
• Providing accurate gate, alarm, parking, key, and entry instructions
• Identifying areas that must not be entered or cleaned

Milange Cleaning Lady is not responsible for delays or incomplete work caused by inaccurate information, unsafe conditions, unavailable access, unavailable utilities, or undisclosed restrictions.

7. Service Scope and Limitations

Only the services and areas agreed before or during the appointment are included in the cleaning service.

Unless specifically agreed, services do not include specialist work involving:

• Hazardous chemicals or materials
• Biohazards or medical waste
• Pest-control treatment
• Serious mold remediation
• Structural repairs
• Electrical or plumbing work
• Work at unsafe heights
• Unsafe heavy lifting
• Specialist construction-waste disposal

Milange Cleaning Lady may decline, suspend, or stop work when conditions appear unsafe, unlawful, inaccessible, or materially different from the information originally provided.

8. Changes and Additional Work

If the property condition or requested scope differs substantially from the information used to prepare the quote, Milange Cleaning Lady may:

• Discuss an adjusted quote
• Request approval for additional time or work
• Limit the service to the originally agreed scope
• Reschedule the work when reasonably necessary

Additional work should be approved before it is performed.

9. Access to the Property

The customer must provide access to the property at the agreed time. Access arrangements may include keys, gate instructions, security codes, parking information, or the presence of an authorized person.

If access is unavailable or significantly delayed, the appointment may need to be delayed, shortened, cancelled, or rescheduled.

10. Cancellations and Rescheduling

Customers should provide reasonable notice when cancelling or rescheduling an appointment.

Any specific cancellation, rescheduling, deposit, or access conditions will be communicated before the service is confirmed.

11. Payment

The payment method, currency, amount, deposit requirements, and payment deadline will be communicated when confirming the service.

The website does not currently process online payments. Customers are responsible for paying the agreed amount according to the confirmed payment arrangement.

12. Cleaning Results

Milange Cleaning Lady aims to provide careful and professional cleaning. Results may vary depending on:

• The condition and age of the property
• The age and condition of surfaces and materials
• Permanent stains, discoloration, or deterioration
• Existing damage
• The service level selected
• The time and access available
• Safety or equipment limitations

Cleaning cannot always restore damaged, permanently stained, worn, or deteriorated materials to their original condition.

13. Existing Damage and Fragile Items

Customers should identify existing damage, unstable furniture, delicate surfaces, valuable items, or fragile belongings before cleaning begins.

Milange Cleaning Lady is not responsible for pre-existing damage, ordinary wear, hidden defects, or damage caused by unstable, improperly installed, or deteriorated items.

Nothing in these Terms excludes or limits responsibility where exclusion or limitation is prohibited by applicable law.

14. Concerns and Complaints

Service concerns should be reported as soon as reasonably possible after the cleaning appointment.

Please include:

• Your name
• The service date
• The property location
• A clear description of the concern
• Relevant photographs where appropriate

Milange Cleaning Lady will review the available information and attempt to resolve reasonable concerns fairly.

15. Property Photographs

Photographs of a customer’s property will not be published as examples of work without appropriate permission.

When permission is provided, photographs may be cropped or edited to protect privacy and remove unnecessary identifying details.

16. Intellectual Property

The website’s branding, graphics, design elements, original photographs, and original written content belong to Milange Cleaning Lady or are used with permission.

Website material may not be copied, sold, republished, or used commercially without prior written permission.

17. External Websites and Platforms

This website may contain links to WhatsApp, Facebook, Instagram, TikTok, or other external platforms.

Milange Cleaning Lady is not responsible for:

• External website content
• Third-party platform availability
• Third-party privacy practices
• Third-party terms and conditions
• The security of external websites or services

18. Website Availability

Milange Cleaning Lady does not guarantee that the website will always be uninterrupted, error-free, available, or free from technical problems.

Website content may be updated, corrected, suspended, or removed without prior notice.

19. Limitation of Liability

To the extent permitted by applicable law, Milange Cleaning Lady is not responsible for indirect, incidental, or consequential losses resulting solely from the use or temporary unavailability of this website.

Any responsibility connected to a cleaning service will be considered according to the agreed service, the circumstances, the available evidence, and applicable Curaçao law.

Nothing in these Terms limits rights or responsibilities that cannot lawfully be limited.

20. Privacy

Personal information submitted through this website is handled according to our Privacy Policy .

21. Changes to These Terms

These Terms and Conditions may be updated when the website, cleaning services, business practices, or applicable requirements change.

The updated version will be published on this page with a revised “Last updated” date.

22. Governing Law

These Terms and Conditions are governed by the applicable laws of Curaçao.

Disputes that cannot be resolved informally will be handled by the competent authorities or courts of Curaçao, subject to applicable law.

23. Contact

Questions about these Terms and Conditions may be sent to:

Milange Cleaning Lady
Cherasiltraat 4, Curaçao
Email: info@milangeclean.com
Phone and WhatsApp: +5999 661 9248